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LMC & BWS Integration Posted or Updated on 16 Jan 2026

Lyndhurst Medical Centre and Bursted Wood Surgery are integrating on 1 April 2026

To streamline patient services and increase same day access
To create a more resilient organisation and build on the successful work the two surgeries have done together over the last five years

Both practices will stay at their current location and initially keep their names
Clinicians will work across both sites
Patients will be able to book appointments at either location

Discussions with the Patient Participation Groups took place in early 2025
The proposal was approved by the Integrated Care Board in May 2025
We invited patients to complete a survey in May/June asking them to let us know what they wanted to preserve/improve when the surgeries were integrated and let us have any questions
We received over 220 responses and 400 questions which were grouped under themes and answered at a virtual patient Q&A session in July
We then created this comprehensive Frequently Asked Questions (PDF, 112KB) document which covers these questions
Other patient communications include surgery posters, notifications on both websites and social media posts

In February, all Bursted Wood Surgery patient households will receive a letter from the Integrated Care Board explaining what the changes mean to them
In early March, a recorded telephone message and notices on surgery plasma screens to remind patients about the integration will also go live
In late March, another patient meeting will be held and details will be advertised on the websites and our Facebook pages
In mid-April, the merged clinical records and telephone systems will go live

If you have any questions not covered in the Frequently Asked Questions (PDF, 112KB) document please use this form and we’ll cover these in the patient meeting in March