Complaints
We try to provide a friendly and efficient service, but we do realise that occasionally things do not always run as smoothly as we would like and misunderstandings may occur.
If you are unhappy with any aspect of our service please contact The Surgery either by telephone, letter or by calling in personally to see The Practice Manager who will investigate the problem for you.
Reception staff have copies of our Complaints leaflet.
We have a PPG suggestion box situated in the main corridor. Please feel free to post any suggestions or comments here. If you leave your name we will contact you with an outcome but this is not obligatory.
You may also contact:
NHS England
PO Box 16738
Redditch
B97 9PT
Tel: 0300 311 22 33
Email: england.contactus@nhs.net
Complaints about hospital, mental health or community trust services may be referred directly to the service provider, for Bexley patients the most common providers, with their contacts are:
Queen Elizabeth Hospital:
pals.lewisham@nhs.net or 020 8333 3355
Queen Mary’s Hospital:
qmh-pals@oxleas.nhs.uk or 020 8308 5449
Princess Royal University Hospital:
kch-tr.patientcomplaints@nhs.net or 020 3299 3209
Darent Valley Hospital:
complaints@dvh.nhs.uk or 01322 428735
Oxleas NHS Foundation Trust for mental health and community services:
complaints@oxleas.nhs.uk or 01322 625013
Complaints can be made to NHS Bexley CCG, as the commissioner of the service, via the CCG patient experience team at BEXccg.contactus@nhs.net or on free phone 0800 328 9712.
Complaints about Bexley CCG or a Commissioning decision should be referred to the CCG patient experience team at england.contactus@nhs.net
Advocacy For All also support people to make a complaint about services provided by the NHS at Bexleynhscomplaints@advocacyforall.org.uk or on 0845 832 0034