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Call 111 - When it is less urgent than 999
Useful Resources

Out of Hours

If you need medical help outside of our normal surgery hours - 8.00am until 6.30pm Monday to Friday you should dial 111 free from your landline or mobile.

The NHS 111 service is a national telephone service being introduced to make it easier for people to access local health services, when they have an urgent, but not life threatening need.
 
NHS 111 replaces NHS Direct.
It is available 24 hours a day, 365 days a year.
Calls from landlines and mobiles are FREE.

Fully trained health advisors, who are supported by a local Nurse Advisor, will staff the 111 call centre. The health advisors will use a clinical assessment system - NHS Pathways - that enables them to assess a caller's needs safely and effectively and direct them to the right local NHS service. They will not give the caller a diagnosis.

The Hurley Group is our out of hours deputising service and you may be referred to them via the 111 advisor.

Out of Hours Appointments

Weekday Evening and Weekend GP Appointments

All patients registered with a Bexley GP can now request a GP appointment between 6.30pm and 8pm Monday to Friday and 8am to 8pm Saturdays and Sundays (including bank holidays).

How can an appointment be made?

Booking is easy – patients should contact their GP practice in the usual way during normal operating hours, and ask for a weekday evening or weekend appointment. To book an evening or weekend appointment after the GP has closed, call 111.

Who can use the service?

Any patient registered with a GP surgery in the borough of Bexley can request an appointment.

How far in advance can I book an appointment?

At the moment, appointment slots will be available up to one week in advance.

Where does the appointment take place?

Patients will be offered an appointment at one of two GP hubs in Bexley. The GP practice will confirm which location when booking the appointment:

Queen Mary’s Hospital  

Adult learning disabilities and community services departments

B Block

Frognal Avenue

Sidcup

Kent

DA14 6LT

 

Erith Hospital 

Main entrance

Park Crescent

Erith

DA8 3EE

(Car park is accessed from Hind Crescent opposite the junction with Ling Road)

 

How do I cancel appointment if my GP practice is closed?

Patients unable to attend their appointment should call the following numbers to help ensure that the appointment slot can be made available to someone else.

The following numbers, with an answerphone, will be available for patients wishing to cancel appointments:

  • Queen Mary’s Hospital: 0208 269 4120
  • Erith Hospital: 01322 356150

 

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